Refund policy

At Fronixa, customer satisfaction is our priority.

Return Period

Returns are accepted within 30 days of the delivery date.

Return Eligibility

To be eligible for a return:

• Items must be unused and unworn

• Items must remain in their original packaging

• Proof of purchase is required

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

• Final sale items

• Gift cards

• Products damaged due to misuse or improper care

Return Process

Before returning any item, please contact our customer support team:

📧 vale68986@outlook.com

Please include:

• Your order number

• Reason for the return

• Photos if the item is damaged, defective, or incorrect

Returns sent without prior authorization may be refused.

Refunds

After receiving and inspecting your returned item:

• Refunds will be issued to the original payment method

• Refund processing usually takes 5–10 business days

• Original shipping fees are non-refundable unless the return results from our error